Store Policies

PAYMENT METHODS:

We accept the following payment methods: Visa, Mastercard and American Express.

Our website is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. No confidential data is stored on our server.

All prices quoted are in Canadian dollars.


SHIPPING:

We offer Free Shipping.

We ship to Canada and the United States.

The average delivery time is 7 to 10 business days from order date. Express Mail service is also available at an additional cost depending on your area, please contact us on this proposal.


SALES TAXES:

Quebec: 5% GST + 9,975% QST

Rest of Canada: Tax calculations are based on the province specified in your shipping address.

Outside Canada: No sales tax applies.


CUSTOMS:

Orders shipped to customers residing in US may incur additional duties and costs at the time of delivery. The buyer is responsible for these costs, if they apply.


RETURNS POLICY:

We accept returns of unworn merchandise within 7 days after the date of purchase for exchange or refund. Item must be returned in its original condition with the original label affixed to the product, including your invoice . You must obtain an authorization number before making the return, by sending us an email at the following e-mail address: isabellemayjewelry@hotmail.com. Shipping fees for returns are the responsibility of the buyer.

Our products are protected by a guarantee of 30 days against manufacturing defects. Normal wear & tear and modifications made by another jeweler, are not covered by the guarantee. For any manufacturing defects, we offer a courtesy repair service. This service repair excludes any damages caused by the customer. In this case, fees are applied.

Clearance and sale are considered a final sale and can not be returned.


PROMOTIONAL CODES:

From time to time we have special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided on the checkout page. Please note that promotional codes cannot be used on sale products.