What forms of payments do you accept?

We accept the following payment methods: Visa, Mastercard and American Express.

Is it safe to use my credit card on the website?

Yes, Our website  is hosted on an SSL secure server, meaning that all the data you send us online is encrypted and fully protected. No confidential data is stored on our server.

How much is shipping?

We offer free shipping to Canada and the United States.

May i return or exchange a product?

Yes, we accept returns of unworn merchandise within 7 days after the date of purchase for exchange or refund. You must obtain an authorisation number before making the return, by sending us an email at the following e-mail address: isabellemayjewelry@hotmail.com. Shipping fees for returns are the responsibility of the buyer.

I have a promotional or discount code. How do i use it?

Promotional codes must entered in the space provided on the checkout page. The value of the promotion will be applied to your order automatically.

Do you offer a service of custom jewelry?

No, we do not offer this service. The jewelry and designs are sold as is.

How do i care for my jewelry?

To preserve the beauty of your jewelry, special care is recommended. Visit our Jewelry Care page for this purpose.

For any other questions please contact us at:

isabellemayjewerly@hotmail.com or Contact Us page.